1. Introduction & Scope
Metavel Industries Pvt. Ltd. ("Metavel Industries", "we", "our", or "us") is committed to respecting and protecting the privacy of our website visitors, commercial clients, suppliers, and enterprise partners. This Privacy Policy outlines how we collect, process, store, and safeguard your personal and organizational information when you visit our website or engage our engineering consultation services.
2. Information We Collect
We collect information that you explicitly provide to us when submitting inquiries, requesting technical proposals, or contacting customer support:
- Contact Data: Full name, business email address, phone number, WhatsApp contact, job title, and company name.
- Project & Engineering Data: Installation location, site water chemistry test reports, required machinery output capacities, electrical specifications, and civil layout notes.
- Website Usage Data: Anonymized browser information, IP address, device telemetry, pages viewed, and referral sources to optimize website usability.
3. How We Use Your Information
The data collected is utilized solely for legitimate industrial business purposes, including:
- Generating accurate engineering quotations, P&ID schematics, and plant sizing calculations.
- Coordinating logistical dispatch, seaworthy crating, and on-site commissioning visits.
- Communicating scheduled maintenance alerts, warranty updates, and spare parts notifications.
- Improving website performance and technical resource delivery.
4. Client Confidentiality & Non-Disclosure
We treat all client proprietary information, including custom beverage formulations, facility blueprints, raw water quality analyses, and private-label packaging designs with strict confidentiality. Metavel Industries does not sell, lease, or distribute your commercial data to third-party advertisers under any circumstances.
5. Cookies & Telemetry
Our website uses minimal, functional cookies to ensure page routing stability, remember multi-step quote preferences, and analyze aggregate visitor volume. You can configure your web browser to decline cookies without impacting access to standard website content.
6. Data Security & Storage
All information submitted through our online inquiry forms is transmitted via 256-bit SSL encrypted channels and stored in secure, access-controlled databases protected by enterprise-grade firewalls.
7. Contact for Privacy Inquiries
If you have any questions regarding this Privacy Policy or wish to request data modification or deletion, please contact our compliance desk: